/* IT SPACE feedback: first-submission sheets use the brand violet, follow-up sheets use teal,
   mirroring the two mail families. Tokens fall back when portal-site-ui.css is absent. */
.pf-ui{--pf-ink:var(--it-ink,#1e1e26);--pf-muted:var(--it-muted,#545473);--pf-line:var(--it-line,#e3e3f0);--pf-soft:var(--it-soft,#f8f7fc);--pf-accent:var(--it-accent,#5344f4);--pf-accent-soft:#e9e7ff;--pf-follow:#0e7c66;--pf-follow-soft:#e3f4ef;--pf-radius:18px;color:var(--pf-ink)}
.pf-ui *{box-sizing:border-box}
.pf-kicker{display:block;margin:0 0 6px;font:600 12px/1.6 ui-monospace,SFMono-Regular,Menlo,monospace;letter-spacing:.1em;color:var(--pf-accent)}
.pf-hint{margin:0;font-size:.85rem;line-height:1.7;color:var(--pf-muted)}
.pf-alert{margin:0 0 20px;padding:14px 18px;border-radius:12px;border-left:4px solid #b63f32;background:#fbefed;color:#7d2a21;font-size:.95rem;line-height:1.7}
.pf-success{margin:0 0 20px;padding:14px 18px;border-radius:12px;border-left:4px solid #197c42;background:#e8f5ee;color:#145f34;font-size:.95rem}
.pf-empty{padding:28px;border:1px dashed var(--pf-line);border-radius:14px;text-align:center;color:var(--pf-muted)}

/* Sheets (forms and the public preview) */
.pf-sheet{margin:0;padding:28px;border:1px solid var(--pf-line);border-top:4px solid var(--pf-accent);border-radius:var(--pf-radius);background:var(--wp--preset--color--base,#fff)}
.pf-sheet.pf-followup{border-top-color:var(--pf-follow)}
.pf-sheet.pf-followup .pf-kicker{color:var(--pf-follow)}
.pf-sheet-head{margin-bottom:22px}
.pf-sheet-head h3{margin:0 0 6px;font-size:1.35rem;font-weight:600;line-height:1.4}
.pf-sheet-head p{margin:0;font-size:.92rem;line-height:1.75;color:var(--pf-muted)}
.pf-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px 22px}
.pf-field{display:flex;flex-direction:column;gap:8px;min-width:0;margin:0;position:relative}
.pf-wide{grid-column:1/-1}
.pf-label{font-size:.88rem;font-weight:600;color:var(--pf-ink)}
.pf-label em{margin-left:6px;font-style:normal;font-weight:500;font-size:.75rem;color:var(--pf-accent)}
.pf-label small{display:block;margin-top:2px;font-weight:400;color:var(--pf-muted)}
.pf-followup .pf-label em{color:var(--pf-follow)}
.pf-ui input[type=text],.pf-ui select,.pf-ui textarea{width:100%;min-width:0;padding:12px 14px;border:1px solid #cfcde3;border-radius:10px;background:#fff;color:var(--pf-ink);font:inherit;font-size:16px;line-height:1.6;transition:border-color .2s,box-shadow .2s}
.pf-ui textarea{resize:vertical;min-height:140px}
.pf-ui input[type=text]:focus,.pf-ui select:focus,.pf-ui textarea:focus{outline:none;border-color:var(--pf-accent);box-shadow:0 0 0 3px rgba(83,68,244,.15)}
.pf-followup input[type=text]:focus,.pf-followup textarea:focus{border-color:var(--pf-follow);box-shadow:0 0 0 3px rgba(14,124,102,.15)}
.pf-ui input[type=file]{font-size:.9rem;max-width:100%}
.pf-static{margin:0;padding:12px 14px;border-radius:10px;background:var(--pf-soft);font-weight:600;overflow-wrap:anywhere}
.pf-static small{display:block;margin-top:2px;font-weight:400;font-size:.78rem;color:var(--pf-muted)}
.pf-counter{align-self:flex-end;font-size:.75rem;color:var(--pf-muted);font-variant-numeric:tabular-nums}
.pf-counter.is-near{color:#b25c00}
.pf-file-list{font-size:.82rem;color:var(--pf-muted);overflow-wrap:anywhere}
.pf-file-list.is-invalid{color:#b63f32}
.pf-actions{display:flex;flex-wrap:wrap;align-items:center;gap:12px 20px;margin-top:22px}
.pf-ui .wp-element-button{display:inline-flex;align-items:center;justify-content:center;min-height:44px;padding:10px 22px;border-radius:999px;font-size:.95rem;cursor:pointer}
.pf-followup .wp-element-button:not(.is-style-outline){background:var(--pf-follow);border-color:var(--pf-follow)}
.pf-ui .wp-element-button:disabled{opacity:.6;cursor:progress}

/* Public preview on the homepage */
.pf-preview-fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px 22px;margin:0}
.pf-preview-fields div{padding:14px 16px;border:1px dashed #cfcde3;border-radius:12px;background:var(--pf-soft)}
.pf-preview-fields div:last-child{grid-column:1/-1}
.pf-preview-fields dt{font-size:.82rem;font-weight:600;color:var(--pf-ink)}
.pf-preview-fields dd{margin:4px 0 0;font-size:.85rem;color:var(--pf-muted)}
.pf-notice{padding:24px 28px;border:1px solid var(--pf-line);border-radius:var(--pf-radius);background:var(--pf-soft)}
.pf-notice p{margin:0 0 14px;color:var(--pf-muted)}

/* Lists */
.pf-list-head{margin-bottom:24px}
.pf-list-head h2,.pf-ticket-title h2,.pf-receipt h2{margin:0 0 8px;font-size:clamp(1.5rem,1.2rem + 1vw,2rem);font-weight:600;line-height:1.35}
.pf-list-head p{margin:0 0 18px;max-width:640px;color:var(--pf-muted);line-height:1.75}
.pf-list-head .wp-block-buttons{gap:10px}
.pf-list{display:grid;gap:12px}
.pf-row{display:grid;grid-template-columns:minmax(0,1fr) auto auto;align-items:center;gap:16px;padding:18px 22px;border:1px solid var(--pf-line);border-radius:14px;background:var(--wp--preset--color--base,#fff);color:inherit;text-decoration:none;transition:border-color .2s,box-shadow .2s,transform .2s}
.pf-row:hover{border-color:#b9b6d6;box-shadow:0 12px 26px -22px rgba(30,30,38,.5);transform:translateY(-1px)}
.pf-row:focus-visible{outline:2px solid var(--pf-accent);outline-offset:3px}
.pf-row-main{min-width:0}
.pf-row-title{display:block;font-weight:600;font-size:1.02rem;line-height:1.5;overflow-wrap:anywhere}
.pf-row-meta{display:block;margin-top:4px;font-size:.8rem;color:var(--pf-muted);overflow-wrap:anywhere}
.pf-row-go{color:var(--pf-accent);transition:transform .2s}
.pf-row:hover .pf-row-go{transform:translateX(3px)}
.pf-dot{display:inline-block;margin-left:8px;padding:1px 8px;border-radius:999px;background:#fdecc8;color:#8a5a00;font-style:normal;font-size:.72rem;font-weight:600;vertical-align:2px}
.pf-badge{display:inline-block;padding:4px 12px;border-radius:999px;font-size:.8rem;font-weight:600;white-space:nowrap;background:#fff4e0;color:#8a5a00}
.pf-badge[data-status=replied]{background:var(--pf-accent-soft);color:var(--pf-accent)}
.pf-badge[data-status=resolved]{background:#e8f5ee;color:#197c42}
.pf-tabs{display:flex;flex-wrap:wrap;gap:8px;margin:0 0 18px}
.pf-tabs a{display:inline-flex;align-items:center;gap:6px;min-height:40px;padding:6px 16px;border:1px solid var(--pf-line);border-radius:999px;color:var(--pf-ink);text-decoration:none;font-size:.9rem}
.pf-tabs a span{font-size:.78rem;color:var(--pf-muted)}
.pf-tabs a[aria-current=page]{background:var(--pf-ink);border-color:var(--pf-ink);color:#fff}
.pf-tabs a[aria-current=page] span{color:#cfcde3}
.pf-pagination ul{display:flex;flex-wrap:wrap;gap:8px;list-style:none;padding:0;margin:20px 0 0}
.pf-pagination a,.pf-pagination span{display:inline-flex;min-width:40px;min-height:40px;align-items:center;justify-content:center;padding:0 12px;border:1px solid var(--pf-line);border-radius:999px;text-decoration:none}
.pf-new{margin-top:28px;border:1px solid var(--pf-line);border-radius:var(--pf-radius);background:var(--pf-soft)}
.pf-new>summary{padding:16px 22px;font-weight:600;cursor:pointer;list-style-position:inside}
.pf-new[open]>summary{border-bottom:1px solid var(--pf-line)}
.pf-new>.pf-alert,.pf-new>.pf-sheet{margin:16px}

/* Ticket detail */
.pf-back{display:inline-block;margin-bottom:16px;color:var(--pf-muted);text-decoration:none;font-size:.9rem}
.pf-back:hover{color:var(--pf-accent)}
.pf-ticket-head{margin-bottom:26px}
.pf-ticket-title{display:flex;flex-wrap:wrap;align-items:center;gap:6px 14px}
.pf-ticket-title .pf-kicker{flex-basis:100%}
.pf-ticket-title h2{margin:0;overflow-wrap:anywhere}
.pf-meta{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px 18px;margin:18px 0 0;padding:16px 18px;border:1px solid var(--pf-line);border-radius:14px;background:var(--pf-soft)}
.pf-meta dt{font-size:.75rem;color:var(--pf-muted)}
.pf-meta dd{margin:2px 0 0;font-size:.92rem;overflow-wrap:anywhere}
.pf-section-title{margin:0 0 14px;font-size:1.1rem;font-weight:600}
.pf-section-title small{margin-left:8px;font-weight:400;font-size:.8rem;color:var(--pf-muted)}
.pf-thread{margin-bottom:28px}
.pf-thread--single{display:grid;gap:14px}
.pf-message{padding:20px 22px;border:1px solid var(--pf-line);border-left:4px solid var(--pf-accent);border-radius:14px;background:var(--wp--preset--color--base,#fff)}
.pf-message[data-author=admin]{border-left-color:var(--pf-ink);background:var(--pf-soft)}
.pf-message[data-kind=followup]{border-left-color:var(--pf-follow)}
.pf-message header{display:flex;flex-wrap:wrap;align-items:baseline;gap:4px 12px;margin-bottom:8px}
.pf-message-label{font-size:.82rem;font-weight:700;color:var(--pf-accent)}
.pf-message[data-author=admin] .pf-message-label{color:var(--pf-ink)}
.pf-message[data-kind=followup] .pf-message-label{color:var(--pf-follow)}
.pf-message time{font-size:.8rem;color:var(--pf-muted)}
.pf-mail{font-size:.75rem;color:var(--pf-muted)}
.pf-message h4{margin:0 0 6px;font-size:1rem;font-weight:600;line-height:1.5}
.pf-body{font-size:.95rem;line-height:1.85;overflow-wrap:anywhere}
.pf-images{display:flex;flex-wrap:wrap;gap:10px;margin-top:14px}
.pf-image{display:block;width:160px;height:120px;border:1px solid var(--pf-line);border-radius:10px;overflow:hidden;background:#fff}
.pf-image img{display:block;width:100%;height:100%;object-fit:cover}
.pf-files{margin:14px 0 0;padding:0;list-style:none;display:grid;gap:6px}
.pf-files li{display:flex;flex-wrap:wrap;gap:4px 12px;align-items:center;padding:10px 14px;border:1px solid var(--pf-line);border-radius:10px;background:#fff;font-size:.88rem}
.pf-files a{font-weight:600;overflow-wrap:anywhere}
.pf-files span{color:var(--pf-muted);font-size:.78rem}
.pf-rounds{display:grid;gap:10px}
.pf-round{border:1px solid var(--pf-line);border-left:4px solid var(--pf-follow);border-radius:14px;background:var(--wp--preset--color--base,#fff)}
.pf-round[data-round=initial]{border-left-color:var(--pf-accent)}
.pf-round>summary{display:flex;flex-wrap:wrap;justify-content:space-between;gap:4px 16px;padding:16px 20px;cursor:pointer;list-style:none}
.pf-round>summary::-webkit-details-marker{display:none}
.pf-round>summary::before{content:"";flex:0 0 10px;align-self:center;width:10px;height:10px;margin-right:-6px;border-right:2px solid var(--pf-muted);border-bottom:2px solid var(--pf-muted);transform:rotate(-45deg);transition:transform .2s}
.pf-round[open]>summary::before{transform:rotate(45deg)}
.pf-round>summary:focus-visible{outline:2px solid var(--pf-accent);outline-offset:2px;border-radius:12px}
.pf-round-name{flex:1 1 260px;font-weight:600;overflow-wrap:anywhere}
.pf-round-meta{font-size:.82rem;color:var(--pf-muted)}
.pf-round-body{display:grid;gap:12px;padding:0 16px 16px}
.pf-status-form{margin-top:14px}

/* Receipt */
.pf-receipt{margin-bottom:28px;padding:26px 28px;border:1px solid #bfe3cf;border-radius:var(--pf-radius);background:#f4fbf7}
.pf-receipt-head{display:flex;gap:16px;align-items:flex-start}
.pf-receipt-mark{flex:0 0 44px;width:44px;height:44px;border-radius:50%;background:#197c42;color:#fff;display:flex;align-items:center;justify-content:center;font-size:1.3rem;font-weight:700}
.pf-receipt .pf-kicker{color:#197c42}
.pf-receipt p{margin:0;color:var(--pf-muted);line-height:1.7}
.pf-receipt-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px 18px;margin:20px 0 14px;padding:16px 18px;border-radius:12px;background:#fff;border:1px dashed #bfe3cf}
.pf-receipt-grid dt{font-size:.75rem;color:var(--pf-muted)}
.pf-receipt-grid dd{margin:2px 0 0;font-weight:600;font-size:.92rem;overflow-wrap:anywhere}

@media (max-width:781px){
 .pf-grid,.pf-preview-fields{grid-template-columns:1fr}
 .pf-sheet{padding:20px}
 .pf-row{grid-template-columns:minmax(0,1fr) auto;padding:16px}
 .pf-row-go{display:none}
 .pf-receipt{padding:20px}
 .pf-receipt-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
 .pf-image{width:calc(50% - 5px);height:110px}
}
@media (max-width:420px){.pf-row{grid-template-columns:1fr}.pf-receipt-grid{grid-template-columns:1fr}}
@media (prefers-reduced-motion:reduce){.pf-row,.pf-row-go,.pf-round>summary::before,.pf-ui input,.pf-ui select,.pf-ui textarea{transition:none!important}.pf-row:hover{transform:none}}

/* Page views use the no-title template: give them the theme's breathing room. */
.pf-records,.pf-admin{padding-top:clamp(40px,7vw,80px);padding-bottom:clamp(32px,5vw,64px)}
.pf-status-form .wp-element-button{background:transparent!important;color:var(--pf-ink)!important;border:1px solid var(--pf-ink)!important}
.pf-status-form .wp-element-button:hover{background:var(--pf-ink)!important;color:#fff!important}